How to block someone in the game?

To block another player, follow these steps :Open other player's profile.Select the red button with a block symbol. Then you will see a...

Unblock a player: How do I unblock someone I have already blocked?

To remove a player from your list of blocked users, go to your profile.Click on the red button with the blocking symbol.Remove the person by...

Why can't I block any more players?

You can block up to certain number of players. If you want to block more players, you can trade some gems for additional block places(slots)...

What are the gifts for?

If you want to send a gift to a another player, keep in mind that the animated gifts have only visual value. They do not add to the player's...

Where can I find my notifications?

You can see your notifications in the drop-down menu, which opens when you click on the Lyra at the top-right corner of the platform. When y...

Why can't I write in global chat topics?

There are four cases in which you cannot write in the global chat :You don't have a VIP. Only users with VIP status can write in the gl...

What is a moderator and what rights does he have?

A moderator is any user who has created a topic in the general chat. He has the following rights :Can delete the messages of the partic...

How do I kick a user off my topic?

This can be done from the" Block "button, which is visible under each message in the global chat. This button is visible only by the creator...

How can I upload a photo in the chat?

You can send a photo in a chat by pressing the button as shown : This will give you the option to choose from the photos you have on yo...

How can I invite a friend to play VIP Mancala?

Enter VIP Mancala, open the main menu and choose the “Friends” button. Then you will see a screen where you will get a list of your online a...

How to invite a friend from the mobile application?

To invite a friend to VIP Mancala :Open the side menu.Select the button "Friends".If you click on the “Share” button on the left, you w...

I blocked a user but I still get matched with them

There are two options in which you can participate in a game with a player that you have blocked :The block option is disabled at tourn...

Someone is cursing/posting explicit content! What can I do?

If you notice profanity or rude/offensive language, you may report this to us by using the "report flag button", which is located in the bot...

I think someone is violating the Terms and Conditions. What should I do?

We take any breaches of our Terms of Service and code of conduct very seriously. We will do our best to investigate any possible cases and t...

Report a player: How can I report a player?

Hit the report flag in the player's profile. A new window will open where you can choose from a drop-down menu the reason for which you are ...

Why am I muted?

We do not impose sanctions without a reason. Any penalty in the game is due to a violation of our rules. We ask for your understanding in or...

Game Penalties

Account Penalties Multiaccounting is forbidden and if we find that a player has more than one account, we will permanently ban all but the h...

Why my access to the platform is blocked?

We do not impose sanctions without a reason. Any penalty in the game is due to a violation of our rules. We ask for your understanding in or...

How to use the option for real-time voice conversation?

This option will be available only for the mobile application of the game and only in the rooms for playing with friends. How to activate it...