What is the XP Booster used for?

With its help, you can increase the experience you gain while playing games ! This means that now you can level up much faster ! T...

How do I change my username?

To change your username :Open your profile.Then click on the pencil icon on the right. Change your username and click on the "Save Chan...

What's the use of the VIP level, shown on my profile picture?

The VIP level, which you see on your profile picture, is not related to your game experience. This level changes correspondingly to the amou...

How can I stop the notifications on my mobile device?

If you want to stop the notifications that you receive every time when someone pm's you, likes your profile or sends you a gift you must&nbs...

When and how do I level up?

Leveling up is based on the number of experience points any player gains from games against other players. To check how many points you have...

Where can I check my statistics?

You can check your statistics for each game you play in your profile. They show your wins, losses and withdrawals. You have to play at least...

How do I get а table background?

To put a different background on your table, you must :Enter in to your personal profile by clicking on the avatar picture in the top l...

How do I get аn account frame?

To place a new frame on your account, you must :Open your profile in VIP Mancala.Select the button as shown on the picture bellow.Selec...

How can I reset my game statistics?

Open the tab for Statistics in your profile. Next to each game there is a button as shown on the picture bellow. If you click on it, you wil...

How do I delete my account?

If you want to delete your account, please contact us at privacy@vipmancala. com using the same email address you used to register in the ga...

Can I play on both my computer and my phone?

VIP Mancala is a multi-platform, online game that you can play through a web browser (Google Chrome, Mozilla Firefox, Opera, etc. ) and/or a...

Can I reset my password if I play through a phone?

If you play VIP Mancala through our mobile app, there are a few ways in which you might have created your account. If you have signed up wit...

Utility Items! What is that?

You now have a new section in your profile called 'Utility Items. ' You can find it at the top in the bar with various options for your pers...

Where can I find Utility Items?

You can find the "Utility Items" section in your personal profile. When you click on your avatar picture, a window with general information ...

What is Rating Reset?

Rating Reset is a new option that allows you to remove the ratings you have received from other players after a game. You can reset your rat...

How can I reset my rating?

You can reset your rating at any time. You can find the option to reset your rating in your personal profile under the "Useful Items" sectio...

Can I get my old rating back after it has been reset?

When you reset your rating, you remove all the ratings, both positive and negative. You cannot choose which rating to remove. The rating res...

Who is viewing your profile? How does the "Recently viewed" option work?

The "Recently viewed" option is a new section in your personal profile that lets you see players who have visited your account. Press the "E...

Why can't I view the list in "Recently viewed"?

To view the list and fully utilize the features of the "Recently viewed" option, you need to have an active VIP status. If you do not have V...

Relationships status option! How does it work and where can I find it?

This new feature gives you the ability to display your current relationship status"Single", "In A Relationship" or "It's Complicated". This ...

How do I check if a player is using the Relationships status option?

When you click to view a player's profile, you can see his Relationship status below his name, to the right of his profile picture. You can ...

How do I use a Gift Code?

"Тhe gift code or promotional code can be used in the VIP Mancala platform store, in the Gift Codes tab. Enter the promotional code in this ...