Game penalties for leaving: Do I lose chips if I leave a game in progress?

When you leave a game, you lose only the entrance fee you paid to play.

Long turn time: Turn time is too long/short

If you prefer to play at a faster pace, we suggest you play in the Play with friends room.When you create a game, you may customize the turn...

Invite a friend to a game: How to invite a friend to play a game?

You can invite your friends to join your game in the Play with friends room.1. Enter the Play with friends room of the game you want to pla...

Locked rooms: Why are some of the rooms locked?

As you play our games, you will gain experience and level up. Different play modes maintain certain level requirements that must be reached ...

Create private room: How to create a private room?

To host a private room follow this steps:1. Go to the Play with friends room.2. Click on the button "Host a game".3. Enable the &q...

Invite a friend to the platform: How can I invite a friend to the platform?

To invite friends from Facebook, Twitter or send an invitation link to someone, you need to open your game profile and then click on the gre...

Invite a friend on web: How to invite a friend from a web browser?

To invite friends from Facebook, Twitter or send an invitation link to someone, you need to open your game profile and then click on the gre...

Rate your partner: How can you rate the game of your partner?

On the game end screen, you will be able to rate your partner’s game easily and send him a friend invitation if you want to. Your ratings...

Replay the game with the same players: Can I start a new game with the same players I just played with?

When you see the end screen after the game is over and you want to make a new one with the same players, you should click on the green butto...

Experience points number: How do I know how many experience points I get after each game?

After the end of each game you play, you will see an end screen that tells you exactly how much points you earn. In addition to the points y...

Level limitation setting: How can I set a minimum level for the players who enter my games?

If you would like to set a minimum level for the games you play, we suggest you make a game in the Play with friends room.You’ll find an opt...

Free play: Can I play for free?

Yes, you can play for free by taking free chips from our daily bonuses and winning your games. - Winning games. Keep in mind that rooms wi...

Choose entry fees: How can I play in a room with a bigger or smaller bet?

Each game has from one to four possible matchmaking rooms in which you can play (Beginners, Advanced, Professionals and Masters).Each of the...

Different rules of the games: Can I host a game with different rules?

If you want to change some of the rules by which a game is played, you can do so by hosting a game in our Play with friends.Unlike the games...

Missing rate option: Why can't I rate after the game?

The rate a player option is only active in games where you play with a partner.If you're playing a game for two or a game where you don...

How can I play with All Trumps / No Trumps?

If you would like to play a game with All Trumps / No Trumps , you can do so by hosting a game in our Hall of big rewards!There you can find...

Blocking sign on the avatar: How to use the blocking sign in the personalised games?

There are three types of blocking sign in the Play with Friends room:1. When you create a table in the Custom Games room, you can leave the ...

Game points mistake: There was an error in my points calculation during a game.

The game calculates automatically the points of all the players. If you think there is an error in the calculations, send us the screenshots...

Unfair card distribution

We do not, in any way, shape, or form, directly interfere or influence games. We are using an industry-standard randomization algorithm for ...

Online chat during games: Why is there no chat during the game?

We don't have live chat during games because we do our best to prevent cheaters,and this is one of the ways they could have cheated. If you ...

How to play all trumps / no trump or with / without declarations

If you would like to play a game with or without all trumps / no trump or with / without declarations, you can do so by hosting a game in ou...

How do I filter the games I see in the Play with Friends room?

Enter the Play with Friends room and click on the yellow icon you see in the right corner on the top of the screen. Then you will see the po...

When do I play with a Bot?

You can play with a bot in case a certain player is hindered due to a weak / interrupted connection or leaves the game before its end. In th...

I blocked a user but I still get matched with him

There are two options in which you can participate in a game with a player that you have blocked:1. The block option is disabled at tourname...

I can't install the app on my Android device after uninstalling it

1. In this case, you just need to update Android System WebView using the link belowhttps://play.google.com/store/apps/details?id=com.google...

Where can I find out when a Tournament is ending?

Now you will know how many hours or minutes are remaining until the end of each Tournament.

What is the Training Room?

The Training Room is a new game mode where players can improve their skills by playing against bots.It is designed purely for practice and d...

Does playing in the Training Room affect my profile?

No, games in this room do not award ranking points, XP, or any other in-game rewards. Your statistics, including wins and losses, remain unc...

How can I access the Training Room?

You can find the Training Room in the game’s lobby next to the the available game modes section. This mode is ideal for refining strategies,...

I did not get my daily chips. Why?

In order to receive your daily bonus, you have to have played a multiplayer game. Join any of the multiplayer rooms and after the game, you ...

The reward is less than announced: Why am I winning less than I should?

Make sure to check in which room you are playing and what are the entry fees and rewards before starting a game.When you start a game, the e...

Missing game prize: I do not see any chips added to my total balance after buying chips or winning a game!

Sometimes the amount of chips in your in-game balance is not immediately updated. To see the updated value after the game, please open your ...

Game rules: Where can I read the game rules?

In the platform we use standard rules, that are described in details within the platform.Click on the three horizontal lines (menu button) a...

Leaderboards information: What are the leaderboard categories?

There are 5 kinds of leaderboards- "The Best" leaderboard is specific for each game. To see that leaderboard of the game you want...

Custom rooms visibility: Why can't I see the rooms created after I enter the "Play with friends" Room?

Once you enter the Play with friends room you will see all of the rooms that have been created up until that moment. New games won’t load au...

Locked in-game phrases: Why can't I use all phrases during the game?

There are two types of phrases that can be used during a game. - Phrases that all users can use - Phrases available only to VIP users. If...

How do I re-evaluate my teammate?

When you see the end game screen and you should click in the middle.In addition there is a list of players last played with and you can choo...

Voice messages: sending voice messages during the games.

You will now be able to send voice messages during the games. This option will be available only for the mobile application of the game and ...

I get the same bonus from the scratch card, the prizes are not distributed randomly.

The system distributes the bonus prizes of the scratch card in randomly and the daily prize depends only on your luck.

How to send a gift?

You can send gifts:1. By clicking the player's profile and then clicking on the "gift" button2. During a game by clicking on the "gift" butt...

What happens if I quit the game?

If you quit a game voluntarily, you lose points from your rating for the leaderboard as well as the entry fee for the game itself.

Why do I lose points after leaving a game?

In order to be as fair as possible for everyone, when voluntarily leaving a game, points are deducted from the player's personal rating for ...

How to play slots?

Test your luck in slot games! You can do this during gameplay from the button in the upper right corner of the game or by opening the option...

How to find the news at VIP Belote, as well as the latest articles in the game's blog?

Go to the main menu of the game and click on Blog. You will see all the news, as well as articles in our blog, which will introduce you to t...