Game penalties for leaving: Do I lose chips if I leave a game in progress?

When you leave a game, you lose only the entrance fee you paid to play.

Slow gameplay: The game is too slow. Is there a way to improve performances?

Before everything else please check your internet connection!1. Open the side menu.2. Click on the button "Settings".3. Change the...

Game interruptions and lost chips: The game stopped working and I lost my chips. Is there a way to get them back?

When the game is interrupted due to a technical problem on our end, your chips are automatically refunded and you should receive a system me...

Long turn time: Turn time is too long/short

If you prefer to play at a faster pace, we suggest you play in the Play with friends room.When you create a game, you may customize the turn...

Invite a friend to a game: How to invite a friend to play a game?

You can invite your friends to join your game in the Play with friends room.1. Enter the Play with friends room of the game you want to pla...

Locked rooms: Why are some of the rooms locked?

As you play our games, you will gain experience and level up. Different play modes maintain certain level requirements that must be reached ...

Create private room: How to create a private room?

To host a private room follow this steps:1. Go to the Play with friends room.2. Click on the button "Host a game".3. Enable the &q...

Invite a friend to the platform: How can I invite a friend to the platform?

To invite friends from Facebook, Twitter or send an invitation link to someone, you need to open your game profile and then click on the gre...

Invite a friend on web: How to invite a friend from a web browser?

To invite friends from Facebook, Twitter or send an invitation link to someone, you need to open your game profile and then click on the gre...

Rate your partner: How can you rate the game of your partner?

On the game end screen, you will be able to rate your partner’s game easily and send him a friend invitation if you want to. Your ratings...

Replay the game with the same players: Can I start a new game with the same players I just played with?

When you see the end screen after the game is over and you want to make a new one with the same players, you should click on the green butto...

Experience points number: How do I know how many experience points I get after each game?

After the end of each game you play, you will see an end screen that tells you exactly how much points you earn. In addition to the points y...

Level limitation setting: How can I set a minimum level for the players who enter my games?

If you would like to set a minimum level for the games you play, we suggest you make a game in the Play with friends room.You’ll find an opt...

Dealer deck option use: What is the main menu option "Dealer deck" used for?

By turning on the option "Dealer Deck", you can play with decks other than the default one not only in the Play with friends, but ...

Free play: Can I play for free?

Yes, you can play for free by taking free chips from our daily bonuses and winning your games. - Winning games. Keep in mind that rooms wi...

Choose entry fees: How can I play in a room with a bigger or smaller bet?

Each game has from one to four possible matchmaking rooms in which you can play (Beginners, Advanced, Professionals and Masters).Each of the...

Different rules of the games: Can I host a game with different rules?

If you want to change some of the rules by which a game is played, you can do so by hosting a game in our Play with friends.Unlike the games...

Lost entry fee after an interruption: The game stopped and I couldn't finish it! What happens to my bet?

If the interruption of the game is due to a server error or other technical issues, you will receive a system message and your chips will be...

Missing rate option: Why can't I rate after the game?

The rate a player option is only active in games where you play with a partner.If you're playing a game for two or a game where you don...

How can I play with All Trumps / No Trumps?

If you would like to play a game with All Trumps / No Trumps , you can do so by hosting a game in our Hall of big rewards!There you can find...

Blocking sign on the avatar: How to use the blocking sign in the personalised games?

There are three types of blocking sign in the Play with Friends room:1. When you create a table in the Custom Games room, you can leave the ...

Game points mistake: There was an error in my points calculation during a game.

The game calculates automatically the points of all the players. If you think there is an error in the calculations, send us the screenshots...

Unfair card distribution

We do not, in any way, shape, or form, directly interfere or influence games. We are using an industry-standard randomization algorithm for ...

Online chat during games: Why is there no chat during the game?

We don't have live chat during games because we do our best to prevent cheaters,and this is one of the ways they could have cheated. If you ...

Technical issue: I have a technical issue.

The following list of instructions should solve the issue, no matter its origin. Please note, it is strongly recommended that you attach an ...

How to play all trumps / no trump or with / without declarations

If you would like to play a game with or without all trumps / no trump or with / without declarations, you can do so by hosting a game in ou...

Tournament prize not received: I played one game in a special tournament but I didn't receive the prize announced in the tournament information

Only the first five players on the tournament leaderboard win prizes from the tournament. You can't get on the top of the leaderboard with o...

How do I filter the games I see in the Play with Friends room?

Enter the Play with Friends room and click on the yellow icon you see in the right corner on the top of the screen. Then you will see the po...

When do I play with a Bot?

You can play with a bot in case a certain player is hindered due to a weak / interrupted connection or leaves the game before its end. In th...

I blocked a user but I still get matched with him

There are two options in which you can participate in a game with a player that you have blocked:1. The block option is disabled at tourname...

I can't install the app on my Android device after uninstalling it

1. In this case, you just need to update Android System WebView using the link belowhttps://play.google.com/store/apps/details?id=com.google...

What is the Level Up bonus?

 The Level Up Bonus is a bonus that you can claim when you level up. The bonus can consist of free chips or gems.