How do I make a purchase through web?

To make an in-game purchase:1. Open our in-game store by clicking on the + button that you see on the top right corner of the screen.2. Then...

Purchase on Android: How do I make a purchase through my Android phone?

To make a purchase through our mobile device, you must:- Enter our in-game store;- Choose the package you want to buy.When you do this, a me...

How do I make a purchase through my iPhone?

To make an in-game purchase:1. Open our in-game store by clicking on the + button that you see on the top right corner of the screen.2. Then...

Facebook purchase: How do I pay with Facebook?

In order to make a Facebook payment, you must play from your Facebook profile in the Facebook platform. To make an in-game purchase:1. Open ...

How do I make a purchase through my card?

To make an in-game purchase:1. Open our in-game store by clicking on the + button that you see on the top right corner of the screen.2. Then...

PayPal purchase: How do I pay with PayPal?

To make an in-game purchase:1. Open our in-game store by clicking on the + button that you see on the top right corner of the screen.2. Then...

Purchase not received: I made a payment but did not get what I paid for!

If you happen to have a purchase issue all you have to do is to follow these steps:1. Open the in-game shop again and tap on the same item. ...

In-app purchase: I bought something via the Apple / Google , but I did not received my purchases yet!

When you encounter a problem with a purchase, please make sure to follow these steps:Try to disconnect from the game by using the "Logo...

I bought something via PayPal but I have not received my purchase yet!

When you encounter a problem with a purchase, please make sure to follow these steps:1. Check your email for invoice from the operator of th...

Facebook purchase not received: I bought something via Facebook but I have not received my purchase yet!

When you encounter a problem with a purchase, please make sure to follow these steps:1. Check your email and you will find an invoice from F...

I bought something via Xsolla (card) but I have not received my purchase yet!

If you've made a purchase with Xsolla but you didn't receive the item, please check your email for the confirmation receipt that you get fo...

Verification payment: What is a verification payment?

Some of the payment methods need a verification payment as a confirmation for your payment information. This is the first payment you make a...

Promo offer for myself: How do I buy a promotional offer for myself

1. Choose a promo package and click on it. 2. You will be automatically redirected to a new screen where you will be able to choose between ...

Promo offer for another player: How do I buy a promotional offer for another player?

The promotional offers you see cannot be gifted to another user. You can only buy them for your own account.If you want to donate chips/VIP/...

Promo offer not received: I bought a promotional offer but I didn't receive it.

If you've made a purchase, but you didn't receive the item, please check your email for the confirmation receipt that you get for ...

Missed promo offer: I saw a promotional offer, but I missed it - how can I see it again?

The promotional offers are displayed at random. If you see an offer that you want to take advantage of, do not worry! You will certainly see...

How do I pay with carrier billing?

You can pay with your mobile operator account by adding it as a payment method in your mobile app. Follow the instructions below to add your...

What is a Stamp Card?

The stamp card is a new bonus on the platform. To claim the bonus, the player must collect all 5 stamps. You can find the stamps in the "Sto...

How does the Stamp work?

With each purchase a stamp is generated on the player's account. The player needs five stamps to claim the bonus.  Note: The purchase ...

How many Stamps do I have to collect to get the bonus?

You have to get 5 Stamps to get the bonus. The first Stamp is a free gift from us.

After I get the bonus, will another 5 Stamps appear that I have to collect for the bonus?

At the moment you only have one chance to get this bonus.

What is the piggy bank?

FOR each entry fee you enter the game with, we ADD ADDITIONAL CHIPS, which we put into your piggy bank. When the piggy bank is full, you can...

How to break the piggy bank?

To break the piggy bank, you must have reached the required number of chips,  visible in the bar under the piglet. Once this happe...

How does the subscription for VIP status work?

Our subscription for VIP status allows you to make the subscription for VIP once and after that you will get charged automatically each mont...

How to subscribe for VIP?

In order to make a subscription, you will need to enter the in-game store and click on the VIP tab. There you will see all available subscri...

How to cancel the subscription?

You can cancel your subscription when you click on the Manage subscription button that you see under the available subscriptions.Important: ...

Does my VIP subscription erase the VIP status I already have?

The VIP subscription doesn’t erase the old VIP you have. If you already have VIP status and you subscribe, the new VIP will add up on the ol...