Cursing and inappropriate content: Someone is cursing and is posting explicit content!

If you notice profanity, rude or offensive language, you may report this to us by using the "report flag button", which is located in the bo...

Terms and Conditions violations: I think someone is violating Terms and Conditions. What should I do?

We are taking any breaches of our Terms of Service and code of conduct very seriously.We will do our best to investigate such cases and take...

Report a player: How can I report a player?

We have improved our reporting system! After you hit the report flag, a new window will open where you can choose from a drop-down menu the ...

Inappropriate private messages: How do we handle private messages?

The global chat is closely monitored by our team. We actively search for players who violate our terms and conditions and if it is necessary...

Game Penalties

Account PenaltiesMultiaccounting is forbidden and if we find that a player has more than one account, we will permanently ban all but the hi...

How do we deal with the Transgression of the Rules and the General Conditions of the platform?

We do not impose sanctions without a reason. Any penalty in the game is due to a violation of our rules. We ask for your understanding in o...

Why am I muted?

We do not impose sanctions without a reason. Any penalty in the game is due to a violation of our rules. We ask for your understanding in o...

Why my access to the platform is blocked?

We do not impose sanctions without a reason. Any penalty in the game is due to a violation of our rules. We ask for your understanding in o...

Invite a friend on the app: How to invite a friend from the mobile application?

To invite friends from Facebook, Twitter or send an invitation link to someone, you need to open your game profile and then click on the gre...

How do I filter the games in the Play with friends room in order to see only games with my friends?

To see only the games in which your friends participate, press the filter button, which is located in the upper right corner of the screen w...

How do I know if my friends are currently playing and which game are they playing?

Open your friends list by clicking the green button on the bottom of your personal profile. This will open your friends list. At the top of ...

How can I mute a user in a private chat?

If you do not want to block a user, but you do not want to read the private messages they send you, you can use the option to mute their pri...

How can I pin a conversation at the top of the private chat?

To mark that a conversation with a certain user is important to you and you want to pin it at the top, click the three dots that appear unde...

Real-time chat: talk and play at the same time

You will now have the opportunity to talk in real time with your partner and the other players in the game.This option will again be availab...