Do I lose chips if I leave a game before it's finished?

When you leave a game, you lose the entrance fee you paid to play it.

The game is too slow. Is there a way to improve performances?

From the main menu, open Settings.Change the Low quality graphics and Software Rendering settings and try again.

Game interruptions and lost chips: The game stopped working and I lost my chips. Is there a way to get them back?

When the game is interrupted due to a technical problem on our end, your chips are automatically refunded and you should receive a system me...

How can I invite a friend to play VIP Spades?

Enter VIP Spades, open the main menu and choose the “Friends” button.Then you will see a screen where you will get a list of your online and...

How can I invite a friend to play with me in a custom room?

You can access our customizable rooms in the Play with friends room where you can invite your friends to join you.1. Enter the Play with fri...

Turn time is too long.

If you prefer to play at a faster pace, we suggest you play in a Play with friends room. When you create a game, you may customize the turn ...

Why are some of the rooms locked?

To be able to play in some of the rooms, you have to reach a certain level.PairsBeginners / no level required /;Advanced / requires level 5 ...

How to invite a friend to play a game?

If you want to invite a friend to your locked room, you have to click on a free player’s spot. Then you will see a new window with 3 types o...

How to create a private room?

To host a private room follow this steps:1. Go to the "Play with friends" room.2. Click on the button "Host a game".3. Enable the "Private r...

Can I watch someone else's game?

You can spectate games in the Play with friends room. To do that just click on the "Watch" button which appears when a game starts.The spect...

How to invite a friend from the mobile application?

To invite friends from Facebook, Twitter or send an invitation link to someone, you need to open your game profile and then click on the gre...

How to invite a friend from a web browser?

To invite friends from Facebook, Twitter or send an invitation link to someone, you need to open your game profile and then click on the gre...

Rate your partner: How can you rate the game of your partner?

On the game end screen, you will be able to rate your partner’s game easily and send him a friend invitation if you want to. Your ratings do...

Replay the game with the same players: Can I start a new game with the same players I just played with?

When you see the end screen after the game is over and you want to make a new one with the same players, you should click on the green butto...

How do I know how many experience points I get after each game?

After the end of each game you play, you will see an end screen that tells you exactly how much points you earn. In addition to the points y...

How can I set a minimum level for the players who enter my games?

If you would like to set a minimum level for the games you play, we suggest you host a game in the Play with friends room!You’ll find an opt...

What is the main menu option "Dealer deck" used for?

By turning on the option "Dealer Deck", you can play with decks other than the default one not only in the Play with friends room, but also ...

Can I play for free?

Yes, you can play for free by taking free chips from our daily bonuses and winning your games. In addition to purchasing, you can increase t...

How can I play in a room with a bigger or smaller bet?

Each game has from one to four possible matchmaking rooms in which you can play (Beginners, Advanced, Professionals and Masters).Each of the...

Different rules of the games: Can I host a game with different rules?

If you want to change some of the rules by which a game is played, you can do so by hosting a game in our Play with friends Room.Unlike the ...

The game stopped and I couldn't finish it! What happens to my bet?

If you have server or other technical issues on our part, you will receive a message informing you of them. Once the cause has been removed,...

How can I use the jokers?

When the two Jokers are used, they are the highest-ranking trump cards.One joker is designated Big Joker, while the other joker card is the ...

I blocked a user but I still get matched with him

There are two options in which you can participate in a game with a player that you have blocked:1. The block option is disabled at tourname...

Technical issue: I have a technical issue.

The following list of instructions should solve the issue, no matter its origin. Please note, it is strongly recommended that you attach an ...

Unfair card distribution

We would like to assure you that just like a real deck of cards, the cards are shuffled and dealt at random. This does not happen for everyo...

How to play Whizz Mode

This game mode is available only in the Play With Friends room. You can host your own game in Whizz Mode or join the game of other players. ...

How to play Joker Mode

This game mode is available only in the Play With Friends room. You can host your own game in Joker Mode or join the game of other players. ...

How to play Suicide Mode

This game mode is available only in the Play With Friends room. You can host your own game in Suicide Mode or join the game of other players...

What is the meaning of the symbols in the Play with friends room?

In the screenshots below you can find the meaning of the symbols in the Play with friends room: