I made a purchase but did not get what I paid for!

If you happen to have a purchase issue all you have to do is to follow these steps:Open the in-game shop again and tap on the same item. If ...

I bought something via the Apple App Store / Google Play but I have not received my purchases yet!

When you encounter a problem with a purchase, please make sure to follow these steps:Try to disconnect from the game by using the "Logo...

I bought something via PayPal but I have not received my purchase yet!

When you encounter a problem with a purchase, please make sure to follow these steps:Check your email and you will find an invoice from the ...

I bought something via Facebook but I have not received my purchases yet!

When you encounter a problem with a purchase, please make sure to follow these steps:Check your email and you will find an invoice from Face...

I am trying to purchase an item but there's an error.

If you see a popup “Unfinished transaction; you have one or more unfinished transaction.”, tap on the button "Complete" to claim y...

Can I gift promotional offers?

At the moment, you can only buy packs from the "donation packs" page.You will soon be able to gift packs through special Promotional Campaig...

Missed promo offer: I saw a promotional offer, but I missed it - how can I see it again?

The promotional offers are displayed at random. If you see an offer that you want to take advantage of, do not worry! You will certainly see...

How do I make a purchase through my Android phone?

To make a purchase through our mobile app, you must:- Enter our in-game store;- Choose the package you want to buy.When you do this, a messa...

How do I pay with a card?

Quick, easy, and convenient, our secured card payment method allows you to buy a VIP Subscription, Chips, or Gems online without registratio...

How do I pay with PayPal?

PayPal is a method which allows you to make a purchase with a credit card. This is one of the most secured payment systems in the world. Whe...

How do I pay with Facebook?

In order to make a Facebook payment, you have to play from your Facebook profile in the Facebook platform. Click on the in-game storе and ch...

What is a verification payment?

Some of the payment methods need a verification payment as a confirmation for your payment information. This is the first payment you make a...

How do I pay with carrier billing?

You can pay with your mobile operator account by adding it as a payment method in your mobile app. Follow the instructions below to add your...

What is a Stamp Card?

The stamp card is a new bonus on the platform. To claim the bonus, the player must collect all 5 stamps. You can find the stamps in the "Sto...

How does the Stamp work?

With each purchase a stamp is generated on the player's account. The player needs five stamps to claim the bonus.Note: The purchase amount ...

How many Stamps do I have to collect to get the bonus?

You have to get 5 Stamps to get the bonus. The first Stamp is a free gift from us.

How much time do I have to collect the 5 Stamps?

You have а time limit to make the purchases and collect the bonus. Please check the timer at the top of the Stamp menu, so you don't miss ge...

After I get the bonus, will another 5 Stamps appear?

At the moment you only have one chance to get this bonus.

What is Donation Inventory?

You can donate the purchased packages through the "Donation Inventory" section in your profile. At the bottom of the page, you will find a "...

Where can I find the donation packs?

A "Donation Packs" section will be available both in the platform store and in your profile. There you will see all the gift offers. All oth...

How do I make a gift from my donation pack inventory?

You can make a gift from the already purchased packages, which are available in the "Donation packages" section. There, at the bottom, you h...

How many donation packs can I buy?

You can purchase as many donation packs as you like, but they will be stored in the "Donation Packs" section until you send them to a specif...