How to change my username?

To change your username: 1. Open your profile by clicking on your profile picture. 2. Once on your profile page, click on the pencil icon.Ch...

What's the use of the VIP level, shown on my profile picture?

The VIP level, which you see on your profile picture is not related to your game experience. This level changes correspondingly to the amoun...

How can I stop the notifications?

If you want to stop the notifications that you receive every time when someone pm's you, likes your profile or sends you a gift you must:1 ....

When and how do I level up?

The next level is reached based on accumulated experience from played games. Upon reaching a certain number of points, you go to the next le...

Where can I check my statistics?

In your profile you can check your statistics for each game you play - solo or pairs. It shows your wins, losses and withdrawals.You have to...

How do I get а card deck?

To get your own card deck, you must: 1. Open your profile. 2. Select the button with cards. 3. Select the button on which the cards are dr...

How do I get а table background?

To put a different background on your table, you must:1. Open your VIP Spades profile.2. Select the tab with global items.3. Select the butt...

How do I get а profile frame?

To place a new frame on your account, you must:1. Open your VIP Spades profile2. Select the button as shown on the picture bellow.3. Select ...

How can I reset my game statistics?

Open the tab for Statistics in your profile. Next to each game there is a button as shown on the picture bellow.If you click on it, you will...

I have logged out of my account and can not return! What should I do?

In case you have logged out of your account by accident and you don't know how to return, do not worry! That doesn't mean that you have los...

How do I know if I logged in with the wrong account?

In case you logged out of your account and came back, but the things you had (level, chips, VIP, cards, etc.) have changed or disappeared, i...

How do I delete my account?

If you want your account to be deleted, you need to write to us at privacy@vipspades.com from the email with which you have registered in th...

Game Penalties

Account PenaltiesMultiaccounting is forbidden and if we find that a player has more than one account, we will permanently ban all but the hi...

Lost Facebook account: I have lost/deleted my Facebook account. Can I enter the game now?

If you have added more than one login methods to your account (Google, Twitter or email login method), you will be able to login the game t...

Add login method: How to add a login method to my account?

To add a new login method, open your profile and click on the yellow synchronisation button that you see on the bottom of the window.Then fo...

How to set a photo uploaded to my gallery for a profile picture?

Open your profile by clicking on your profile picture, which you see in the upper left corner of the screen. Select a photo from your galler...

Where can I find the items for profile personalisation?

The emojis, phrases, frames, table backgrounds, and xp boosters are located in your profile next to your game history and stats.

Who is viewing your profile? How does the "Recently viewed" option work?

The "Recently viewed" option is a new section in your personal profile that lets you see players who have visited your account. Press t...

Why can't I view the list in "Recently viewed"?

To view the list and fully utilize the features of the "Recently viewed" option, you need to have an active VIP status. If you do not have V...

Where can I find my notifications?

You can see your notifications in the drop-down window, which opens when you click on the bell at the top-right corner of the platform. When...

What is cache? How can I clear the cache of my browser?

What is cache?When you visit sites on the internet, your cache stores the files downloaded from these sites. If you return to the site later...

I can't upload profile picture or a photo to my gallery.

If you have troubles to upload pictures to your gallery or changing your profile picture, please open the Settings menu of your device and c...

What is a Personal note?

Personal note is a new option with which you can note your opinion about a particular player by creating a note in their profile. In it, you...

Where can I see my Personal notes?

You can find the "Personal notes" button in the general information about the profile of a given player. It is located next to the button fo...

How many Personal notes can I make?

In the profile of every player, you can write up to 50 notes. Each one of them can be deleted at any time by you.

Does anyone else see my Personal notes?

Your personal notes in the profile of another player are visible only to you.Personal notes are not accessible in any way to the other playe...

What is the main menu option "Dealer deck" used for?

By turning on the option "Dealer Deck", you can play with decks other than the default one not only in the Play with friends room, but also ...

Utility Items! What is that?

You now have a new section in your profile called 'Utility Items.' You can find it at the top in the bar with various options for your perso...

Where can I find Utility Items?

You can find the "Utility Items" section in your personal profile. When you click on your avatar picture, a window with general informa...

What is Rating Reset?

Rating Reset is a new option that allows you to remove the ratings you have received from other players after a game. You can reset your rat...

How can I reset my rating?

You can reset your rating at any time.You can find the option to reset your rating in your personal profile under the "Useful Items" section...

Can I get my old rating back after it has been reset?

When you reset your rating, you remove all the ratings, both positive and negative. You cannot choose which rating to remove. The rating res...