I bought something via the Apple App Store / Google Play but I have not received my purchases yet!

When you encounter a problem with a purchase, please make sure to follow these steps:Try to disconnect from the game by completely stop...

I bought something via ePay/ PayPal but I have not received my purchases yet!

When you encounter a problem with a purchase, please make sure to follow these steps:1. Try restarting the browser you are playing from.2. B...

I bought something via Facebook but I have not received my purchases yet!

When you encounter a problem with a purchase, please make sure to follow these steps:1. Try restarting the application or browser you are pl...

I made a payment via SMS, but I did not get my purchase!

If you made a purchase by SMS and did not receive it, contact us and mention the following details:your in-game usernamethe name of your mob...

I'm not in Bulgaria! How do I make a purchase?

If you are located outside of Bulgaria, you can buy VIP, chips, or diamonds in either ways:If you play on https://belot.bg/play/ :- you ma...

How to buy chips using SMS?

To purchase chips or VIP membership via SMS, please follow the instructions below:Open the in-game storeSelect the item you want to buy and ...

I am trying to purchase an item but there's an error.

If you see a popup “Unfinished transaction; you have one or more unfinished transaction.”, tap on button "Complete" to claim your ...

I saw a promotional offer, but I missed it - how can I see it again?

The promotional offers are displayed at random. If you see an offer that you want to take advantage of, do not worry! You will certainly see...

How can I make a purchase through my phone?

To make a purchase through our mobile app, you must:- Enter our in-game store;- Choose the package you want to buy.When you do this, a messa...

How can I pay with PayPal?

PayPal is one of our methods which allows you to make a purchase with a credit card issued by a Bulgarian or a foreign bank quickly. This is...

How do I pay with Facebook?

In order to make a Facebook payment, you have to play from your Facebook profile in the Facebook platform. Click on the in-game storе and ch...

What is a verification payment?

Some of the payment methods need a verification payment as a confirmation for your payment information. This is the first payment you make a...

I can't make a purchase with a card. I see an error during payment process or transaction gets declined

There are a few possible reasons for declined transaction when you pay via card or mobile provider:- insufficient funds on the account- auto...

How do I pay with carrier billing?

You can pay with your mobile operator account by adding it as a payment method in your mobile app. Follow the instructions below to add your...

Why can't I see banners and offers on the platform?

If you have an application or software that blocks ads activated, it may prevent the use of all functionalities on the platform! You might l...

How to break the piggy bank?

To break the piggy bank, you must have reached the required number of chips,  visible in the bar under the piglet. Once this happe...

What is a Stamp Card?

The stamp card is a new bonus on the platform. To claim the bonus, the player must collect all 5 stamps. You can find the stamps in the "Sto...

How does the Stamp work?

 With each purchase a stamp is generated on the player's account. The player needs five stamps to claim the bonus.Note: The purchase am...

How many Stamps do I have to collect to get the bonus?

You have to get 5 Stamps to get the bonus. The first Stamp is a free gift from us.

How much time do I have to collect these 5 Stamps?

You have а time limit to make the purchases and collect the bonus. Please check the timer at the top of the Stamp menu, so you don't miss ge...

After I get the bonus, will another 5 Stamps appear that I have to collect for the bonus?

At the moment you only have one chance to get this bonus.

How do I get chips?

You can get chips on Belot.bg in several different ways.Buy chips from our in-game storePlay and win a game of Belote.Enjoy the many daily b...

Where is the in-game store and what can I buy from there?

You can find the in-game store in the upper right corner of the screen in the lobby by clicking on the yellow plus you see there. In the var...

What is the piggy bank?

FOR each entry fee you enter the game with, we ADD ADDITIONAL CHIPS, which we put into your piggy bank. When the piggy bank is full, you can...