I bought something via the Apple App Store / Google Play but I have not received my purchases yet!

When you encounter a problem with a purchase, please make sure to follow these steps:Try to disconnect from the game by using the "Logo...

I bought something via ePay/ PayPal but I have not received my purchases yet!

When you encounter a problem with a purchase, please make sure to follow these steps:Check your email and you will find an invoice from the ...

I bought something via Facebook but I have not received my purchases yet!

When you encounter a problem with a purchase, please make sure to follow these steps: Check your email and you will find an invoice fro...

I made a payment via SMS, but I did not get my purchase!

If you made a purchase by SMS and did not receive it, contact us and mention the following details:your in-game usernamethe name of your mob...

I'm not in Bulgaria! How do I make a purchase?

If you are located outside of Bulgaria, you can buy VIP, chips, or diamonds in either ways:If you play on https://belot.bg/play/ :- you ma...

How to buy chips using SMS?

To purchase chips or VIP membership via SMS, please follow the instructions below:Open the in-game storeSelect the item you want to buy and ...

I am trying to purchase an item but there's an error.

If you see a popup “Unfinished transaction; you have one or more unfinished transaction.”, tap on button "Complete" to claim your ...

I saw a promotional offer, but I missed it - how can I see it again?

The promotional offers are displayed at random. If you see an offer that you want to take advantage of, do not worry! You will certainly see...

How can I make a purchase through my phone?

To make a purchase through our mobile app, you must:- Enter our in-game store;- Choose the package you want to buy.When you do this, a messa...

How can I pay with PayPal?

PayPal is one of our methods which allows you to make a purchase with a credit card issued by a Bulgarian or a foreign bank quickly. This is...

How do I pay with Facebook?

In order to make a Facebook payment, you have to play from your Facebook profile in the Facebook platform. Click on the in-game storе and ch...

What is a verification payment?

Some of the payment methods need a verification payment as a confirmation for your payment information. This is the first payment you make a...

I can't make a purchase with a card. I see an error during payment process or transaction gets declined

There are a few possible reasons for declined transaction when you pay via card or mobile provider:- insufficient funds on the account- auto...

How do I pay with carrier billing?

You can pay with your mobile operator account by adding it as a payment method in your mobile app. Follow the instructions below to add your...

What is Donation Inventory?

You can donate the purchased packages through the "Donation Inventory" section in your profile. At the bottom of the page, you will find a "...

Where can I find the donation packs?

A "Donation Packs"" section will be available both in the platform store and in your profile. There you will see all the gift offers. All ot...

How do I make a gift from my donation pack inventory?

You can make a gift from the already purchased packages, which are available in the "Donation packages" section. There, at the bottom, you h...

How many donation packs can I buy?

You can purchase as many donation packs as you like, but they will be stored in the ""Donation Packs"" section until you send them to a spec...

Can I gift promotional offers?

At the moment, you can only buy packs from the "donation packs" page.You will soon be able to gift packs through special Promotional Campaig...

Why can't I see banners and offers on the platform?

If you have an application or software that blocks ads activated, it may prevent the use of all functionalities on the platform! You might l...