The game stopped and I couldn't finish it! What happens to my bet?

If you have server or other technical issues on our part, you will receive a message informing you of them. Once the cause has been removed,...

Game interruptions and lost chips: The game stopped working and I lost my chips. Is there a way to get them back?

When the game is interrupted due to a technical problem on our end, your chips are automatically refunded and you should receive a system me...

The game is too slow. Is there a way to improve performance?

Before everything else please check your internet connection!1. Open the side menu.2. Click on the button "Settings".3. Change the "HD graph...

Technical issue: I have a technical issue.

The following list of instructions should solve the issue, no matter its origin. Please note, it is strongly recommended that you attach an ...

How do I know if my app has been updated to the latest version?

To find out if the VIP Okey app you're using works with the latest version available:1. Open the Google Play / App Store2. Type VIP Okey in ...