Someone is cursing/posting explicit content! What can I do?

If you notice profanity or rude/offensive language, you may report this to us by using the "report flag button", which is located in the bot...

I think someone is violating the Terms and Conditions. What should I do?

We take any breaches of our Terms of Service and code of conduct very seriously.We will do our best to investigate any possible cases and ta...

Report a player: How can I report a player?

Hit the report flag in the player's profile.A new window will open where you can choose from a drop-down menu the reason for which you are r...

What chat options are available on VIP Okey?

Public chat - this is the place where all VIP Okey users who have a VIP subscription can hold discussions. Our team monitors the public chat...

How can I upload a photo in the chat?

You can send a photo in a chat by pressing the button as shown:This will give you the option to choose from the photos you have on your comp...

Why can't I write in global chat topics?

There are four cases in which you cannot write in the global chat:1. You don't have a VIP.Only users with VIP status can write in the global...

Why am I muted?

We do not impose sanctions without a reason. Any penalty in the game is due to a violation of our rules. We ask for your understanding in or...

Why my access to the platform is blocked?

We do not impose sanctions without a reason. Any penalty in the game is due to a violation of our rules. We ask for your understanding in or...

Friend Requests

The 'Friend Requests' tab is a new feature that allows you to easily see who has sent you a friend request. You can find this tab in the sam...

How can I invite a friend to play VIP Okey?

Enter VIP Okey, open the main menu and choose the “Friends” button.Then you will see a screen where you will get a list of your online and o...

What is a moderator and what rights does he have?

A moderator is any user who has created a topic in the general chat. He has the following rights:- Can delete the messages of the participan...

How do I kick a user off my topic?

This can be done from the" Block "button, which is visible under each message in the global chat. This button is visible only by the creator...

Game Penalties

Account PenaltiesMultiaccounting is forbidden and if we find that a player has more than one account, we will permanently ban all but the hi...

How to block someone in the game?

To block another player, follow these steps:1. Open other player's profile.2. Select the red button with a block symbol. Then you will see a...

Unblock a player: How do I unblock someone I have already blocked?

1. To remove a player from your list of blocked users, go to your profile.2. Click on the red button with the blocking symbol.3. Remove the ...

Why can't I block any more players?

You can block up to certain number of players. If you want to block more players, you can trade some gems for additional block places(slots)...

I blocked a user but I still get matched with him

There are two options in which you can participate in a game with a player that you have blocked:1. The block option is disabled at tourname...

What are the gifts for?

If you want to send a gift to a another player, keep in mind that the animated gifts have only visual value. They do not add to the player's...

Which users show up on the list with online users at the bottom part of the lobby?

The users that appear on this list meet the following criteria: they have VIP status, profile photo, are online, and have reached 5th level....