I bought something via the Apple App Store / Google Play but I have not received my purchases yet!

When you encounter a problem with a purchase, please make sure to follow these steps:Try to disconnect from the game by using the "Logout" b...

Can I gift a promotional offer to another user?

The promotional offers you see cannot be gifted to another user. You can only buy them for your own account.If you want to make a gift to so...

Missed promo offer: I saw a promotional offer, but I missed it - how can I see it again?

The promotional offers are displayed at random. If you see an offer that you want to take advantage of, do not worry! You will certainly see...

How do I make a purchase through my Android phone?

To make a purchase through our mobile app, you must: Enter our in-game store;Choose the package you want to buy.When you do this, a mes...

What is a verification payment?

Some of the payment methods need a verification payment as a confirmation for your payment information. This is the first payment you make a...

What is a Stamp Card?

The stamp card is a new bonus on the platform. To claim the bonus, the player must collect all 5 stamps. You can find the stamps in the "Sto...

How does the Stamp work?

"With each purchase a stamp is generated on the player's account. The player needs five stamps to claim the bonus. Note: The purchase a...

After I get the bonus, will another 5 Stamps appear that I have to collect for the bonus?

For the time being, you only have one chance to get this bonus.

How many Stamps do I have to collect to get the bonus?

You have to get 5 Stamps to get the bonus. The first Stamp is a free gift from us.

How much time do I have to collect these 5 Stamps?

You have а time limit to make the purchases and collect the bonus. Please check the timer at the top of the Stamp menu, so you don't miss ge...

How does the subscription for VIP status work?

Our subscription for VIP status allows you to make the subscription for VIP once and after that you will get charged automatically each mont...

How to cancel my subscription?

All of your subscriptions are managed entirely and only by you. When you are in the platform store subscription packages, you have a ma...