I bought something via the Apple App Store / Google Play but I have not received my purchases yet!

When you encounter a problem with a purchase, please make sure to follow these steps:Try to disconnect from the game by using the "Logout" b...

I bought something via PayPal but I have not received my purchase yet!

When you encounter a problem with a purchase, please make sure to follow these steps:Check your email and you will find an invoice from the ...

I bought something via Facebook but I have not received my purchases yet!

When you encounter a problem with a purchase, please make sure to follow these steps:Check your email and you will find an invoice from Face...

Can I gift a promotional offer to another user?

The promotional offers you see cannot be gifted to another user. You can only buy them for your own account.If you want to make a gift to so...

Missed promo offer: I saw a promotional offer, but I missed it - how can I see it again?

The promotional offers are displayed at random. If you see an offer that you want to take advantage of, do not worry! You will certainly see...

How do I make a purchase through my Android phone?

To make a purchase through our mobile app, you must:- Enter our in-game store;- Choose the package you want to buy.When you do this, a messa...

How do I pay with a card?

Quick, easy, and convenient, our secured card payment method allows you to buy a VIP Subscription, Chips, or Gems online without registratio...

How do I pay with PayPal?

PayPal is a method which allows you to make a purchase with a credit card. This is one of the most secured payment systems in the world. Whe...

How do I pay with Facebook?

In order to make a Facebook payment, you have to play from your Facebook profile in the Facebook platform. Click on the in-game store and ch...

What is a verification payment?

Some of the payment methods need a verification payment as a confirmation for your payment information. This is the first payment you make a...

I can't make a purchase with a card. I see an error during payment process or transaction gets declined

There are a few possible reasons for declined transaction when you pay via card or mobile provider:- insufficient funds on the account- auto...

How do I pay with carrier billing?

You can pay with your mobile operator account by adding it as a payment method in your mobile app. Follow the instructions below to add your...

Why can't I see banners and offers on the platform?

If you have an application or software that blocks ads activated, it may prevent the use of all functionalities on the platform! You might l...