Game penalties for leaving: Do I lose chips if I leave a game in progress?

When you leave a game, you lose the entrance fee you paid to play.

Slow gameplay: The game is too slow. Is there a way to improve performances?

Before everything else please check your internet connection!1. Open the side menu.2. Click on the button "Settings".3. Change the...

Game interruptions and lost chips: The game stopped working and I lost my chips. Is there a way to get them back?

When the game is interrupted due to a technical problem on our end, your chips are automatically refunded and you should receive a system me...

Lost entry fee after an interruption: The game stopped and I couldn't finish it! What happens to my bet?

If the interruption of the game is due to a server error or other technical issues, you will receive a system message and your chips will be...

Game points mistake: There was an error in my points calculation during a game.

The game calculates automatically the points of all the players. If you think there is an error in the calculations, send us the screenshots...

Technical issue: I have a technical issue.

The following list of instructions should solve the issue, no matter its origin. Please note, it is strongly recommended that you attach an ...

Ads blocking cards: I can't see my cards because of ads. What should I do?

This happens in very rare cases and is a purely technical problem that may be due to wrong data.If it happens to you, just rotate the screen...