Cursing and inappropriate content: Someone is cursing and is posting explicit content!

If you notice profanity, rude or offensive language, you may report this to us by using the "report flag button", which is located in the bo...

Terms and Conditions violations: I think someone is violating Terms and Conditions. What should I do?

We are taking any breaches of our Terms of Service and code of conduct very seriously.We will do our best to investigate such cases and take...

Report a player: How can I report a player?

We have improved our reporting system! After you hit the report flag, a new window will open where you can choose from a drop-down menu the ...

Inappropriate private messages: How do we handle private messages?

The global chat is closely monitored by our team. We actively search for players who violate our terms and conditions and if it is necessary...

Game Penalties

Account PenaltiesMultiaccounting is forbidden and if we find that a player has more than one account, we will permanently ban all but the hi...

How do we deal with the Transgression of the Rules and the General Conditions of the platform?

We do not impose sanctions without a reason. Any penalty in the game is due to a violation of our rules. We ask for your understanding in o...

Why am I muted?

We do not impose sanctions without a reason. Any penalty in the game is due to a violation of our rules. We ask for your understanding in o...

Why my access to the platform is blocked?

We do not impose sanctions without a reason. Any penalty in the game is due to a violation of our rules. We ask for your understanding in o...

How do I know if my friends are currently playing and which game are they playing?

Open your friends list by clicking the green button on the bottom of your personal profile. This will open your friends list. At the top of ...

Friend Requests

The 'Friend Requests' tab is a new feature that allows you to easily see who has sent you a friend request. You can find this tab in the sam...

Block a player: How to block someone in the game?

To block another player, follow these steps:1. Open other player's profile.2. Select the red button with a block symbol. Then you will ...

Unblock a player: How do I unblock someone I have already blocked?

To remove a player from your list of blocked users:1. Go to your profile.2. Click on the red button with the blocking symbol.3. Remove the p...

Blocking limit: Why can't I block any more players?

You can block up to certain number of players. If you want to block more players, you can trade some gems for additional block places(slots)...

Blocking in the Play with a friend room: Does blocking a player applies to the "Play with friend" room?

If you have blocked someone, and they create a game in the Play with friends room, you will be able to see that game and to join it. However...

What chat options are available in VIP Tarot?

Global chat - this is the place where all VIP Tarot users who have VIP status can hold discussions. Our team checks the global chat regularl...

Locked topics: I can't write in some of the topics in the global chat. Why?

Admin topics can be locked. You can recognize a locked topic by the text written in a brighter font in the message entry box:Such topics are...

Users visible on the lobby: Which users show up on the list with online users at the bottom part of the lobby?

The users that appear on this list meet the following criteria: they have VIP status, profile photo, are online, and have reached 5th level....

Global chat settings: Why can't I write in global chat topics?

There are four cases in which you cannot write in the global chat:1. You don't have a VIP.Only users with VIP status can write in the g...

Moderator rights: What is a moderator and what rights does he have?

A moderator is any user who has created a topic in the general chat. He has the following rights:- Can delete the messages of the participan...

Kick off a user: How do I kick a user off my topic?

This can be done from the" Block "button, which is visible under each message in the global chat. This button is visible only by t...

How can I upload a photo in the chat?

You can send a photo in a chat by pressing the button as shown:This will give you the option to choose from the photos you have on your comp...

Cannot invite friends: I cannot invite a user to be friends

The two reasons why you can't add a user to your friends list are:- you are not a VIP user, only VIPs have this possibility.- you are blocke...

Where is the search engine?

To find the search option, go to the very bottom of the lobby and click on the Show more button.

How can I pin a conversation at the top of the private chat?

To mark that a conversation with a certain user is important to you and you want to pin it at the top, click the three dots that appear unde...

How can I mute a user in a private chat?

If you do not want to block a user, but you do not want to read the private messages they send you, you can use the option to mute their pri...

Online chat during games: Why is there no chat during the game?

We don't have live chat during games because we do our best to prevent cheaters,and this is one of the ways they could have cheated. If you ...

Real-time chat: talk and play at the same time

You will now have the opportunity to talk in real time with your partner and the other players in the game.This option will again be availab...