Do I lose chips if I leave a game before it's finished?

When you leave a game, you lose the entrance fee you paid to play it.

The game is too slow. Is there a way to improve performance?

Before everything else please check your internet connection!1. Open the side menu.2. Click on the button "Settings".3. Change the "HD graph...

Game interruptions and lost chips: The game stopped working and I lost my chips. Is there a way to get them back?

When the game is interrupted due to a technical problem on our end, your chips are automatically refunded and you should receive a system me...

How can I invite a friend to play VIP Games?

Enter VIP Games, open the main menu and choose the “Friends” button.Then you will see a screen where you will get a list of your online and ...

Long turn time: Why is the turn time too long?

Turn time is set to a standаrd when playing in a random online match. If you prefer to play at a faster pace, we suggest you play in th...

Why are some of the rooms locked?

As you play our games, you will gain experience and level up. Different play modes maintain certain level requirements that must be reached ...

How to invite a friend from a web browser?

To invite a friend to VIP Games:1. Open the side menu.2. Select the button "Friends". “Share” button When you click on the “Share” button on...

How to invite a friend from the mobile application?

To invite a friend to VIP Games:1. Open the side menu.2. Select the button "Friends".- If you click on the “Share” button on the left, you w...

How to invite a friend to join your game?

You can invite your friends to join your game in the Play with friends room.1. Enter the Play with friends room of the game you want to play...

Rate your partner: How can you rate the game of your partner?

On the game end screen, you will be able to rate your partner’s game easily and send him a friend invitation if you want to. Your ratings do...

Can I start a new game with the same players I just played with?

When you see the end screen after the game is over and you want to make a new one with the same players, you should click on the green butto...

How do I know how many experience points I get after each game?

After the end of each game you play, you will see an end screen that tells you exactly how much points you earn.In addition to the points yo...

How can I set a minimum level for the players who enter my games?

If you would like to set a minimum level for the games you play, we suggest you make a game in the Play with friends room!You’ll find an opt...

What is the main menu option "Dealer deck" used for?

By turning on the option "Dealer Deck", you can play with decks other than the default one not only in the "Play with friends" room, but als...

How to create a private room?

To host a private room follow this steps:1. Go to the "Play with friends" room.2. Click on the button "Host a game".3. Enable the "Private r...

How to earn more chips for free?

Zusätzlich zum Kauf können Sie die Anzahl Ihrer Chips erhöhen, indem Sie: - Durch die Teilnahme an den Spielen auf unserer Facebook-Sei...

How can I play in a room with a bigger or smaller bet?

Each game has from one to four possible matchmaking rooms in which you can play (Beginners, Advanced, Professionals and Masters).Each of the...

Different rules of the games: Can I host a game with different rules?

If you want to change some of the rules by which a game is played, you can do so by hosting a game in our Play with friends room.Unlike the ...

The game stopped and I couldn't finish it! What happens to my bet?

If you have server or other technical issues on our part, you will receive a message informing you of them. Once the cause has been removed,...

Why can't I rate after the game?

The rate a player option is only active in games where you play with a partner.If you're playing a game for two or a game where you don't ha...

I read the game rules but I don't feel skilled enough to play. Where can I train?

Choose the game that you want to play by clicking on its name and then you will see the different game lobbies where you can practice.The fi...

I don't like the bots skills. They don't play well. What can I do?

The game vs bots is designed to show the bеginners how to play and practice the game rules when they still don’t feel comfortable playing ag...

Do I gain XP points when I play in the training room? Can I level up if I play in the training room?

When you play in the training room vs bots you gain some experience points but it’s a really small number compared to the experience you gai...

I blocked a user but I still get matched with him

There are two options in which you can participate in a game with a player that you have blocked:1. The block option is disabled at tourname...

Technical issue: I have a technical issue.

The following list of instructions should solve the issue, no matter its origin. Please note, it is strongly recommended that you attach an ...

How to play slots?

Test your luck in slot games! You can do this during gameplay from the button in the upper right corner of the game or by opening the option...

What happens if I quit the game?

If you quit a game voluntarily, you lose points from your rating for the leaderboard as well as the entry fee for the game itself.