What are the benefits of becoming VIP and what can I do as a non-VIP user?

The privileges for all users are:Reply to private messagesPlay in our tournaments Daily chipsPlay with friends in the Play with friends room...

How to become VIP?

You can become VIP in several ways:- By purchasing a VIP membership in the in-game store.- By winning a tournament where the reward is a VIP...

How do I change my username?

To change your username: 1. Open your profile. 2. Then click on the pencil icon on the right.Change your username and click on the "Save Cha...

What's the use of the VIP level, shown on my profile picture?

The VIP level, which you see on your profile picture, is not related to your game experience. This level changes correspondingly to the amou...

How can I stop the notifications on my mobile device?

If you want to stop the notifications that you receive every time when someone pm's you, likes your profile or sends you a gift you must:1 ....

When and how do I level up?

Leveling up is based on the number of experience points any player gains from games against other players.To check how many points you have ...

Where can I check my statistics?

You can check your statistics for each game you play in your profile. They show your wins, losses and withdrawals.You have to play at least ...

How do I get а card deck?

To get your own card deck, you must: 1. Enter the VIP Games in-game store. 2. Select the button as shown on the picture bellow. 3. Select th...

How do I get а table background?

To put a different background on your table, you must:1. Enter the VIP Games in-game store.2. Select the button as shown on the picture bell...

How do I get аn account frame?

To place or remove a new frame on your account, you must:1. Click on your profile.2. Select the button as shown on the picture bellow.3. Sel...

How many login methods can I add to my account?

You can add any login method that you want or all of them at once, regardless of how you have created your account in the begining.

How can I reset my game statistics?

Open the tab for Statistics in your profile. Next to each game there is a button as shown on the picture bellow.If you click on it, you will...

I have logged out of my account and can not return! What should I do?

In case you have logged out of your account by accident and you don't know how to return, do not worry! That doesn't mean that you have lost...

How do I know if I logged in with the wrong account?

In case you logged out of your account and came back, but the things you had (level, chips, VIP, cards, etc.) have changed or disappeared, i...

How do I delete my account?

If you want your account to be deleted, you need to write to us at privacy@vipgames.com from the email with which you have registered in the...

Add new login method: How can I add another login method to my account?

To add a new login method, open your profile and click on the yellow synchronisation button that you see on the bottom of the window. &...

I have lost/deleted my Facebook account. Can I enter the game now?

If you have added more than one login methods to your account (Google or email login method), you will be able to login the game through the...

I can't upload profile picture or a photo to my gallery.

If you have troubles to upload pictures to your gallery or changing your profile picture, please open the Settings menu of your device and c...

Friend Requests

The 'Friend Requests' tab is a new feature that allows you to easily see who has sent you a friend request. You can find this tab in the sam...

How can I reset my rating?

You can reset your rating at any time.You can find the option to reset your rating in your personal profile under the "Useful Items" section...

Utility Items! What is that?

You now have a new section in your profile called 'Utility Items.' You can find it at the top in the bar with various options for your perso...

Where can I find Utility Items?

You can find the "Utility Items" section in your personal profile. When you click on your avatar picture, a window with general informa...

What is Rating Reset?

Rating Reset is a new option that allows you to remove the ratings you have received from other players after a game. You can reset your rat...

Can I get my old rating back after it has been reset?

When you reset your rating, you remove all the ratings, both positive and negative. You cannot choose which rating to remove. The rating res...

Who is viewing your profile? How does the "Recently viewed" option work?

The "Recently viewed" option is a new section in your personal profile that lets you see players who have visited your account. Press t...

Why can't I view the list in "Recently viewed"?

To view the list and fully utilize the features of the "Recently viewed" option, you need to have an active VIP status. If you do not have V...