How do I change my username?

To change your username: 1. Open your profile. 2. Then click on the pencil icon on the right.Change your username and click on the "Save Cha...

What's the use of the VIP level, shown on my profile picture?

The VIP level, which you see on your profile picture, is not related to your game experience. This level changes correspondingly to the amou...

How can I stop the notifications on my mobile device?

If you want to stop the notifications that you receive every time when someone pm's you, likes your profile or sends you a gift you must:1 ....

When and how do I level up?

Leveling up is based on the number of experience points any player gains from games against other players.To check how many points you have ...

Where can I check my statistics?

You can check your statistics for each game you play in your profile. They show your wins, losses and withdrawals.You have to play at least ...

How do I get а card deck?

To get your own card deck, you must: 1. Enter the VIP Games in-game store. 2. Select the button as shown on the picture bellow. 3. Select th...

How do I get а table background?

To put a different background on your table, you must:1. Enter the VIP Games in-game store.2. Select the button as shown on the picture bell...

How do I get аn account frame?

To place or remove a new frame on your account, you must:1. Click on your profile.2. Select the button as shown on the picture bellow.3. Sel...

How can I reset my game statistics?

Open the tab for Statistics in your profile. Next to each game there is a button as shown on the picture bellow.If you click on it, you will...

How do I delete my account?

If you want your account to be deleted, you need to write to us at privacy@vipgames.com from the email with which you have registered in the...

Add new login method: How can I add another login method to my account?

To add a new login method, open your profile and click on the yellow synchronisation button that you see on the bottom of the window. &...

I can't upload profile picture or a photo to my gallery.

If you have troubles to upload pictures to your gallery or changing your profile picture, please open the Settings menu of your device and c...

Friend Requests

The 'Friend Requests' tab is a new feature that allows you to easily see who has sent you a friend request. You can find this tab in the sam...

How can I reset my rating?

You can reset your rating at any time.You can find the option to reset your rating in your personal profile under the "Useful Items" section...

Utility Items! What is that?

You now have a new section in your profile called 'Utility Items.' You can find it at the top in the bar with various options for your perso...

Where can I find Utility Items?

You can find the "Utility Items" section in your personal profile. When you click on your avatar picture, a window with general informa...

What is Rating Reset?

Rating Reset is a new option that allows you to remove the ratings you have received from other players after a game. You can reset your rat...

Can I get my old rating back after it has been reset?

When you reset your rating, you remove all the ratings, both positive and negative. You cannot choose which rating to remove. The rating res...

Who is viewing your profile? How does the "Recently viewed" option work?

The "Recently viewed" option is a new section in your personal profile that lets you see players who have visited your account. Press t...

Why can't I view the list in "Recently viewed"?

To view the list and fully utilize the features of the "Recently viewed" option, you need to have an active VIP status. If you do not have V...

Where can I find my notifications?

You can see your notifications in the drop-down menu, which opens when you click on the bell at the top-right corner of the platform. W...

Why am I no longer a VIP?

Each newly registered user in VIP Games receives one week of free VIP status. The VIP status has a period in which it can be used. Each VIP ...

What is a Personal note?

Personal notes is a new option with which you can note your opinion about a particular player by creating a note in their profile. In it, yo...

Where can I see my Personal notes?

You can find the "Personal notes" button in the general information about the profile of a given player. It is located next to the button fo...

How many Personal notes can I make?

In the profile of every player, you can write up to 50 notes. Each one of them can be deleted at any time by you.

Does anyone else see my Personal notes?

Your personal notes in the profile of another player are visible only to you.Personal notes are not accessible in any way to the other playe...

Why can't I see banners and offers on the platform?

If you have an application or software that blocks ads activated, it may prevent the use of all functionalities on the platform! You mi...

Where can I find emojis, decks, tables and frames?

Global personalization items are now in your account so you can access them faster.In your account you can find:- Decks and table background...

Report a player: How can I report a player?

Hit the report flag in the player's profile. A new window will open where you can choose from a drop-down menu the reason for which you a...

What is the main menu option "Dealer deck" used for?

By turning on the option "Dealer Deck", you can play with decks other than the default one not only in the "Play with friends" room, but als...