I'm not getting my rewards for winning a game.

When playing any session you should know how much money will be added to your balance and how much will be deducted when starting a game.&nb...

Why am I winning fewer chips than I should?

Make sure to check in which room you are playing in, and what the entry fees and rewards are before starting a game. When you start a g...

I do not see any chips added to my total balance after buying chips or winning a game!

Sometimes the amount of chips in your in-game balance is not immediately updated. To see the updated value after the game, please open your ...

Available bonus types: What types of bonuses are available?

Daily BonusThe daily bonus is a reward that gradually increases with every subsequent day the player logs in. It starts at 200 free chips th...

What is the Level Up bonus?

The Level Up Bonus is a bonus that you can claim when you level up. The bonus can consist of free chips or gems.  Until now, this bonus...

Where can I see the bonus I received?

You can find the level-up bonus in the "bonus" section under the "levels" tab. In addition to this, you can also see the rewards waiting for...

Can the bonus expire if I don't collect it immediately?

No, the bonus will not expire. You can collect it when you want and when you need it.

Is it possible to collect multiple bonuses and redeem them all at once?

Yes, you can accumulate multiple bonuses and choose to collect them all at once whenever you prefer.

What is the "Calendar" bonus?

The "Calendar" Bonus is a new type of reward available exclusively to newly registered players! It can be found in the "Bonuses" section und...

Where can I find a "Calendar" bonus?

The "Calendar Bonus" is a new type of reward accessible only to newly registered players! It is visible in the "Bonuses" section under the "...

Why can't I see the Calendar bonus?

The "Calendar" Bonus is a new type of reward available exclusively to newly registered players! If your account is older and you have played...

How do I claim my "Calendar" bonus?

For each day of the calendar's active period, you will have a unique bonus that you can claim by clicking the"Claim" button at the bottom of...