When you encounter a problem with a purchase, please make sure to follow these steps:
- Try to disconnect from the game by using the "Logout" button in the main menu or by simply closing the application.
- If the solution above does not work, please try to restart the device you use to play VIP Games (Phone, Tablet)
- By following one of the solutions above and by reconnecting to VIP Games, a message informing you that you have an unfinished transaction should appear. You just have to click on "Complete" to finalize your transaction.
- If the above solutions still do not work, do not panic! Check your email! You will find an invoice from the operator of the payment system you have used. (Apple App Store / Google Play)
- Send your invoice to support@vipgames.com by mentioning the purchase you have made, the payment method and your in-game username. If you have not received an invoice on your email it means that you have not been charged.