The global chat is closely monitored by our team. We actively search for players who violate our terms and conditions and if it is necessary, we take appropriate actions.
The platform does not have access to private messages due to the protection of personal data. As users you have the possibility in private messages to decide to cut off your communication with someone by the option of blocking them.
You can do this by opening the respective player's profile and select the red button, located under the field where is indicated the amount of his tokens / VIP status / gems. So you could block the player and he will no longer have access to your profile, will not be able to write to you and you will no longer play with him on the same table, except in tournaments.